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Customers are never alone with us and we will assign some special sales or support engineers for you before, during and after the purchase. You will be professionally suggested and guided on what’s necessary, how to save most, how to make best use of our equipment and solutions and win more than your expectation. A new customer means a new member of SalvationDATA big family and your demands will be well taken care of. You are hereby offered with the following methods to get positive support:

SD Resource Center

We have collected many resources including purchase and shipping FAQs, information security glossary, product operation FAQs, data security common tricks and tips and many others which will be useful for you.

Enter the SD resource center here

Live Support

For general product operation questions or questions about some technologies or anything you may find is useful within our capabilities, you can contact your sales or support engineers to acquire ID of their Windows Live Messenger, Skype, Yahoo Messenger, Google Talk, etc or you can call us by 0086 28 68107757.

Email Support

Customers are able to email to us directly by [email protected] or [email protected]

Submit one support ticket

Click here to submit one support ticket and describe your problems.

Remote Assistance

This is the last opportunity customers can acquire from us to help with your problems efficiently and our support engineers will show you how to analyze the failed storage devices and media, how to find the best solution for a quick fix and finally you perform the detailed operation at the other side.
As we have a large database of customers worldwide and we work and support all of them, so do please use the other support methods before you consider this one. This way is only for very urgent cases and all customers have limited opportunities each month to use it.

Besides, you need to apply for one remote assistance opportunity with your case details.